Privacy Policy

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CLS Reflexology Privacy Policy

Our Contact Details 

Clare Stevens (CLS Reflexology) 

63 Golding Road, 

Tunbridge Wells, 

Kent, TN2 3FN 

Phone Number: 07860598409 

E-mail: clare@clsr.co.uk

The Type of Personal Information We Collect 

In order to provide professional reflexology treatments, we collect and store the following information:

• Your contact details
• Medical history and other health-related information
• Treatment details and related notes

How We Get the Personal Information and Why We Hold It 

Most of the personal information we process is provided directly by you to:

• Inform reflexology treatments and any advice given as a result of your treatment
• Provide the best possible treatment options, support, and advice
• Offer access to newsletters, blogs, and promotional offers (optional)

We do not share your information with third parties unless required by law.

Lawful Basis for Holding and Using Client Information 

Under the UK GDPR, the lawful basis we rely on for processing this information includes:

• Your consent – You can withdraw this at any time by contacting clare@clsr.co.uk.
• Legal obligation – For insurance and professional record-keeping purposes:

1. Records must be kept for 7 years after the last treatment
2. Children's records must be kept until age 25 (or age 26 if treated at 17)
3. CNHC requirements to retain information for 8 years

• Legitimate interest – Retaining information to provide the best possible treatment options and advice

As special category data (health-related information) is collected, we process it under our role as healthcare practitioners, bound by AoR Confidentiality and Ethics.

How We Store Your Personal Information

We are committed to protecting your personal data and have security measures in place to prevent unauthorised access. Your information is stored securely and retained as per the legal requirements outlined above. After the required period, data is securely deleted or shredded.

Your Data Protection Rights 

Under data protection law, you have rights including:

• Right of access – Request copies of your personal information.
• Right to rectification – Ask us to correct any inaccurate data.
• Right to erasure – Request deletion of your personal information in certain circumstances.
• Right to restriction of processing – Ask us to limit how we use your data.
• Right to object to processing – Object to how we process your data in certain cases.
• Right to data portability – Request transfer of your data to another organization.

You are not required to pay a fee to exercise these rights. We will respond to any requests within one month. To make a request, contact clare@clsr.co.uk.

Therapist’s Rights

If you do not agree to CLS Reflexology keeping records necessary for treatment, we may not be able to provide services. Records must be retained for legal and insurance purposes as outlined above.

How to Complain 

If you have concerns about how your data is used, you can contact us at clare@clsr.co.uk in the first instance. If a resolution cannot be reached, you can also file a complaint with the Information Commissioner’s Office (ICO):

ICO Contact Details:

Information Commissioner's Office 

Wycliffe House, 

Water Lane Wilmslow, 

Cheshire, SK9 5AF 

Helpline: 0303 123 1113 

Website: www.ico.org.uk

Date Completed: 11/03/2025

This privacy policy will be reviewed regularly, and clients will be informed of any updates.